County introduces Text to 911

The Sheboygan County Emergency Dispatch Center has activated the Text to 911 feature, which was purchased as part of a radio system upgrade and combined dispatch project.

The project included the purchase of new 911 system software that now features Text to 911.

To activate this feature, Sheboygan County worked with all the major cell carriers in the area to make the feature available to their customers.

Each carrier tested the feature with the Sheboygan County Emergency Dispatch Center and all are now fully functional.

The following carriers are now enabled: Sprint, Cellcom, AT&T, US Cellular, Verizon and TMobile.

This feature allows people with speech or hearing disabilities to initiate 911. In addition, it gives victims or witnesses an important option if they need to remain unnoticed for their own safety in situations such as robbery or domestic abuse.

To use this feature, the caller goes to a blank text message screen, enters 911 in the recipient or “to” line, types a message describing the emergency and, if possible, the location.

An emergency dispatcher will acknowledge the 911 Text with a text message that may include questions about location and the nature of the emergency.

Cell phone users are asked not to test the feature on their phone as it creates unnecessary calls in the dispatch center. The feature has been thoroughly tested with each cell provider.

For any additional information or questions, contact Lt. Kristy DeBlaey at 920- 459-4367

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